Important customer service attributes in contact centers worldwide as of March 2013

This statistic shows the most important customer service attributes in contact centers worldwide as of March 2013. During the survey, 42 percent of contact center industry leaders said that first contact resolution was of the highest importance in customer interactions in contact centers.

本统计数据显示了截至2013年3月全球联络中心的最重要的客户服务属性。在调查过程中，42%的联络中心行业领导者表示，首次接触解决率在客户联络中心的客户互动中占据最高重要性。