WORK PROCESS OF THE FAMILY HEALTH AND PRIMARY HEALTH CARE EXPANDED SUPPORT CENTER

Abstract The increase in the implementation of the Family Health and Primary Health Care Expanded Support Center in the state of Paraíba, Brazil, and its influence on the improvement in the quality of the assistance of the primary health care teams makes it relevant to get to know the organization of the work process within these centers. The study analyzed the planning actions, the offer of initial training and ongoing education, and the integration with the supported teams. Methodologically, it is a descriptive, quantitative and cross-sectional study. The data was obtained from module IV of the 2nd cycle of external evaluation of the Program for the Improvement of the Access to and Quality of Primary Health Care (Programa de Melhoria do Acesso e da Qualidade da Atenção Básica, in Portuguese). The corochromatic map was developed using the TabWin software, and the descriptive analysis was made using the IBM SPSS Statistics software, version 20.0. Regarding the offer of initial training and ongoing education for the Center, we observed that the teams that underwent the former (50%) were more likely to be offered the latter (74.1%), and the courses were offered in larger municipalities. The initial training had as its most common activities the qualification/informational meeting workshops (20.7%) and the introductory course (20.7%). There is a weakness in the records and in the execution of the systematized planning, mainly regarding the monitoring and assessment of the actions. The integration between the Family Health Support Center teams and the reference teams is weak and not in line with the conceptual goals of the matrix support.