Customer comfort with AI chatbot service worldwide 2017, by service

This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.

本统计数据显示了截至2017年，与不同在线客户服务互动的顾客偏好，包括聊天机器人或虚拟助手与在线零售环境中的现场客户服务代表之间的偏好。在调查期间，34%的受访者表示，他们愿意在线零售场景中从人工智能那里获得客户服务。