Quality of service survey August 2023 – Online appointments

The dataset contains the details of the replies (*) to the questionnaire to detect the satisfaction of users using the online booking service for appointments with the offices of the Municipality of Milan, activated since the second half of July 2020 in accordance with the instructions of the Code of the Digital Administration (Legislative Decree 82/2005, Art. 7(3) – as amended by Legislative Decree 179/16, Art. 8(1)). The questionnaire can be completed online by the user after making the reservation and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) closed questions only