Marketing and Service Quality in Public Transport: Report of the Ninety-Second Round Table on Transport Economics Held in Paris on 5-6 December 1991
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https://www.oecd.org/en/publications/marketing-and-service-quality-in-public-transport_9789282105412-en.html
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Round Table 92 takes stock of what is happening with regards to marketing and service quality in public transport throughout Europe.
