Quality of service survey September 2022 - Presentation of TARI declarations

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for submitting TARI declarations for domestic users (occupation, cessation, change in non-resident occupants and change in property data), activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了用于调研国内用户使用在线服务提交TARI申报（涵盖居住情况申报、停缴申报、非居住者信息变更申报及房产数据变更申报）的用户满意度的问卷回复详情。该服务于2021年5月上线，严格遵循《数字政务法典》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关规定。 用户在提交证书申请后，可在线完成该问卷，对该服务的可访问性、简洁性与实效性表达满意度评价。用户将在服务请求结束后，通过接收的电子邮件链接访问该问卷。 本次调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题