Loyalty rate of retail banks in Russia in 2020, by federal district

Banking service users in the Central Federal District of Russia reported the highest loyalty rate to their main financial service providers countrywide, as of October 2020. Conversely, in the Northwestern Federal District, the figures marked a score of negative 5.3 points, being the lowest in the country.

截至2020年10月，俄罗斯中央联邦区的银行服务用户对其主要金融服务提供商的忠诚度全国最高。相反，在西北联邦区，忠诚度得分达到了负5.3分，为全国最低。