INSIGHT '07: a national survey of consumer satisfaction, 2007

Insight '07 is an independent study of consumer satisfaction with the health and social care services. It was commissioned by the Health Service Executive (HSE) and carried out by the School of Public Health Physiotheraphy and Population Science in University College Dublin. This is the first time a study of this scale has been undertaken among a nationally representative sample of people who have used the HSE’s hospitals and community services. Key variable areas: Knowledge and attitudes about Health Services in the Republic of Ireland; General Health Status; Utilisation of Services; Experience of services in hospital, community and general practice. It involved detailed face-to-face interviews with 3,517 people across the country who were asked about their experience of the public health and social care services.