Annual adoption of cash by consumers, online or offline, in Malaysia 2020-2023

The share of cash transactions at POS (Point-of-Sale) in Malaysia declined by six percentage points between 2020 and 2023. This is according to two different questions asked throughout multiple surveys from Statista's Consumer Insights. The numbers shown here refer to a rolling 12-month share of respondents who indicated they used cash in a brick and mortar shop or whilst shopping online. In 2020, the share of respondents using cash transactions at POS (Point-of-Sale) stood at 90 percent, which declined to 84 percent in 2023. On the other hand, during the same period, cash on delivery for online payments rose by three percentage points. Moreover, the share of respondents paying cash in advance for online transactions stayed the same, at 14 percent.

在2020年至2023年期间，马来西亚POS（销售点）现金交易的份额下降了六个百分点。这一数据来源于Statista消费者洞察在多次调查中提出的两个不同问题。此处所展示的数据代表受访者过去12个月内在实体店铺或在线购物时使用现金的滚动份额。2020年，使用POS现金交易的受访者份额为90%，下降至2023年的84%。另一方面，在同一时期内，在线支付中的货到付款份额上升了三个百分点。此外，受访者提前在线支付现金的份额保持不变，仍为14%。