Booking live events after COVID-19: refund reassurances UK and Ireland 2020

After a majority of events were cancelled in 2020 due to the Coronavirus lockdown, audiences in the United Kingdom and Ireland were asked what would influence their decision to book for future events. A majority at 80.7 percent said they felt that the ability to receive a full refund should the event be cancelled would influence their future purchases. 74.16 and 73.25 percent wanted the flexibility to either exchange tickets for another event, or receive credit to be used on future events if they were unable to attend.

在2020年因冠状病毒封锁导致大多数活动取消之后，英国和爱尔兰的观众被询问了哪些因素会影响他们未来预订活动的决定。80.7%的受访者表示，如果活动被取消，能够获得全额退款的能力将影响他们的未来购买决策。74.16%和73.25%的受访者希望能够灵活地将门票兑换为其他活动的门票，或者在无法出席的情况下，获得可用于未来活动的信用额度。