Quality of service survey May 2021 - Requests for certificates Civil Status

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting extracts and full civil status documents, activated in December 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)).

The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request.

The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete.

(*) closed questions only

本数据集包含针对某问卷的回复详情，该问卷用于调研使用在线申领民事身份信息摘录及完整文书服务的用户满意度。该服务于2020年12月上线，符合《数字行政法典》（立法令第82/2005号第7条第3款，经第179/16号立法令第8条第1款修订）的相关规定。
用户在提交证书申领申请后，可在线填写该问卷，以此反馈其对该服务的可及性、便捷性与实效性的满意程度。用户可在服务请求完成后，通过电子邮箱接收的链接访问该问卷。
该调研结果每月于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete 网站公开发布。
(*) 仅包含封闭式问题