SYRCityline Requests (2021-January 2025)

The SYRCityline requests is a very large dataset. It includes requests for city services which have been made by residents through SYRCityline, which utilizes SeeClickFix software. Service requests can be made at: https://seeclickfix.com/syracuse. Data Dictionary: Label Definition Created at local When this complaint or service was requested. (This is also in the format of MM/DD/YYYY - HH:MM(AM/PM)). Address Address of the service request or complaint, provided by the community member. Summary String that users select to categorize the nature of their complaint. Can be either Large or Bulk Items, Illegal Setouts, Sewer Back-ups, Weekly Trash Pickup, Large or Bulk Items - Skipped Pickup, Home & Building Maintenance, Sewer-related Concerns, Recyclling, Other Housing & Property Maintenance Concern, Streeth Lights, or Other. Rating The number of followers on the Request in SeeClickFix. Description Write up of the service request or complaint, provided by the community member. Agency Name What type of City Department was this complaint assigned to. These include: Streets, Sidewalks & Transportation Garbage, Recycling & Graffiti Housing & Property Maintenance Feedback to the City Parking & Vehicles Green Spaces, Trees & Public Utilities Water & Sewage Animals URL Unique website address (url) that the complaint as well as comments from the City personnel can be viewed at. Lat Latitude GPS coordinate where the address is. Lng Longitude GPS coordinate where the address is. Acknowledged at local When this complaint or service request was acknowledged by the City department. Closed at local When this complaint or service request was marked as being closed by the City department. Minutes to acknowledged The amount of time, in minutes, after it was Created at Local to being marked Acknowledged at local. Minutes to closed The amount of time, in minutes, after service request was created at local to when it was marked as Closed at local. Assignee name Which city Department was assigned to this request. Category How was this request categorized. This can be Potholes, Large or Bulk Items, Water-related Concerns, Home & Building Maintenance, Street Lights, Weekly Trash Pickup, Public Trash Can, Yard Waste, Report Litter on Private Land, among other categories. SLA in hours This is the limit assigned by the City of Syracuse, that puts a limit on how a request can stay in the list of tasks untouched. That amount of time, in hours, SeeClickFix will forward the request to the department head as well as an administrator to help ensure that requests are addressed in a timely manner. Report source How this service request was obtained: Either Web-Mobile, iPhone, Portal, Web-Desktop, Android, or Request Form. Dataset Contact Information: Organization: City of Syracuse Position: Data Program Manager City: Syracuse, NY Email: [e-mail]