Socio-technical Systems and Call Centres : a Case Study Investigation, 1999-2000
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Abstract copyright UK Data Service and data collection copyright owner. Following a growth in the number of people employed in call centres, defined as those workers who...
本摘要版权归英国数据服务中心（UK Data Service）及数据采集版权所有者所有。随着被定义为……的呼叫中心从业人员数量的增长
