Current Year Service Requests
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<p><span style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px;'>Service Requests may be received from citizens through the following Channels: </span></p><div style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px;'><ul><li>311 Contact Centre</li><li>Client Service Centre</li><li>311 Email</li><li>Web-based Self- Service portal</li></ul></div><div style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px;'><strong>Accuracy</strong>: Due to a system change, the status field of service requests created before April 9, 2024 will not be updated after November 5, 2024.<br /><br /><strong>Update Frequency</strong>: Daily<br /><br /><strong>Attributes</strong>:</div><ul><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> Service Request ID – Service Request #</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> Status – Service Request Stage</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> Description - Service Request Classification</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> Type - Service Request Classification</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Opened Date – Date the Service Request was opened</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Closed Date – Date the Service Request was closed</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Address – Service Request Location, the field is only displayed for </span></span><strong>public service request</strong><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> types*.</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Latitude – Service Request Location Latitude, the field is only displayed for </span></span><strong>public</strong><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> </span></span><strong>service request</strong><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> types*.</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Longitude – Service Request Location Longitude, the field is only displayed for </span></span><strong>public</strong><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> </span></span><strong>service request</strong><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'> types*.</span></span></li><li><span style='font-family:Calibri, sans-serif;'><span style='text-indent:-0.25in;'>Ward – Ward number that the service request relates to</span></span></li><li><span style='color:black; font-family:Calibri, sans-serif; font-size:12pt;'><span style='background-attachment:initial; background-clip:initial; background-image:initial; background-origin:initial; background-position:initial; background-repeat:initial; background-size:initial; text-indent:-0.25in;'>Channel – Channel the Service request was created in, for example, Web (WEB), Phone (Voice In), In Person (Face2Face), Mobile (WAP) </span></span><span style='font-family:inherit;'><span style='text-indent:-0.25in;'> </span></span></li></ul><p style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px; margin-bottom:0px; margin-top:0px;'> </p><div style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px;'><p style='margin-bottom:4.2pt; margin-top:0px;'><span style='color:black; font-family:Calibri, sans-serif;'>*</span><span style='font-family:inherit;'> </span><span style='font-family:Calibri, sans-serif;'>Public service requests deal with community-wide services, such as fixing roads or maintaining parks, which don't involve specific personal details. On the other hand, private service requests, like noise complaints or issues with garbage collection, could reveal personal information. To protect individuals' privacy, the exact locations for these private requests are not shared.</span></p></div><div style='font-family:"Avenir Next W01", "Avenir Next W00", "Avenir Next", Avenir, "Helvetica Neue", sans-serif; font-size:16px;'><br /><strong>Contact</strong>: <a style='font-family:"Avenir Next", Avenir, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size:15px;' href='mailto:SOAutomation_SOAutomatisation@ottawa.ca' target='_blank' rel='nofollow ugc noopener noreferrer'>ServiceOttawa Automation</a></div>
