EFFECTS OF INFORMATION ON JOB INSECURITY AND WORK ENGAGEMENT IN TIMES OF PANDEMIC

ABSTRACT Pandemics raise scenarios of uncertainty that afflict even people who are used to promoting information congruence, as in fintechs. Thus, the purpose is to investigate the effects of vertical information sharing on mitigating job insecurity and on work engagement, moderated by the credibility of the social media information about the pandemic. A survey was carried out with employees of the largest Brazilian financial startup and structural equation modeling and fuzzy-set QCA were applied to the data analysis. The results show that vertical information sharing mitigates job insecurity and exerts effects on work engagement. Vertical information sharing and absence of job insecurity are, respectively, almost always and always necessary, and sufficient for high work engagement. Furthermore, information credibility moderates the relationship between job insecurity and work engagement. These results provide contributions by revealing effects that are antecedents of job insecurity and work engagement in a unique period of pandemic.