Amazon Seller Contact Intent Sequence

When sellers need help from Amazon, such as how to create a listing, they often reach out to Amazon seller support through email, chat or phone. For each contact, we assign an intent so that we can manage the request more easily. The data we present in this release includes 548k contacts with 118 intents from 70k sellers sampled from recent years. There are 3 columns. 1. De-identified seller id - seller_id_anon; 2. Noisy inter-arrival time in the unit of hour between contacts - interarrival_time_hr_noisy; 3. An integer that represents the contact intent - contact_intent. Note that, to balance ...