Replication Data for: E-government service quality, perceived value, satisfaction, and loyalty: Evidence from a newly emerging country

This study integrates two chain models, service quality–perceived value–loyalty and perceived value–satisfaction–loyalty, to examine the relationships between e-government service quality, citizen perceived value, citizen satisfaction, and citizen loyalty towards e-government services. Survey data were collected from 340 randomly selected e-government service users in Vietnam. The data were analyzed using SPSS and AMOS software. The results reveal that (1) e-government service quality comprised of five dimensions: ease of interaction, fulfillment, citizen care, security and privacy, and trustworthiness, (2) among the five dimensions of e-government service quality, only trustworthiness and fulfillment have significant effects on perceived value, however, trustworthiness more strongly influences perceived value than does fulfillment, and (3) both perceived value and satisfaction are positively related to loyalty. Theoretical and managerial implications are discussed. (2023-07-22) (2023-07-23)