FCA mandated and voluntary information on current account services - May 2020

Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies.

This information helps consumers and small businesses find the right service for them, get the most out of it, and get help if things go wrong. It will also help others such as comparison services and the media to compare current accounts.

Below are tables of collected metrics on speed of service and on major incidents for each brand.

当前账户服务提供商正在发布更详尽的服务信息，以满足消费者及小微企业的需求。此举措得益于英国金融市场行为监管局（FCA）和竞争与市场管理局（CMA）的行动，以及银行和建筑协会的自愿承诺。此类信息有助于消费者及小微企业找到适合他们的服务，最大化利用服务价值，并在遇到问题时获得帮助。同时，它还将协助比较服务提供商和媒体对比不同品牌的活期存款账户。以下为各品牌服务速度和重大事件收集的指标表格。