Helpdesk ticket data (December 2023 to April 2024)

During the reporting period, various IT service incidents were recorded and managed by the support team. Most issues were related to hardware, software, network, and system failures, with a focus on high-priority cases that impacted business operations. The team worked to resolve incidents efficiently, ensuring compliance with the Service Level Agreement (SLA). Preventive measures, including system improvements and user training, are being implemented to reduce recurring issues and enhance service reliability. Moving forward, continuous monitoring and optimization efforts will be prioritized to improve response times and minimize disruptions.