Factors that Influence the Adoption of RFID as an Independent Self-Checkout System

This study investigates the key factors that are influencing the adoption of RFID as a self-checkout system in Indonesia retail sector using the Technology Acceptance Model (TAM). A quantitative survey of 180 respondents was analyzed using SmartPLS. The findings reveal that trust and ubiquity significantly influence consumers' behavioral intention, while traditional TAM factors such as perceived usefulness, ease of use, and digital literacy did not show a significant effect. Behavioral intention strongly predicts actual usage. The results suggest that consumer trust in system security and the ability to access RFID conveniently are paramount for successful adoption. Retailers should prioritize building trust and improving system availability over technological complexity to enhance user uptake. These insights contribute to understanding consumer behavior in emerging retail technologies, offering practical guidance for retail managers and technology providers aiming to optimize customer experience and adoption rates in competitive urban markets.