Performance Measurement System, Organizational Learning, and Creativity

ABSTRACT This study aimed to analyze the effects of the diagnostic and interactive use of the performance measurement system (PMS) on organizational learning and improvisational and compositional creativity, considering the moderating effects of competitive intensity. A survey was carried out with education technology startups (EdTechs) of the Brazilian ecosystem, and the data were analyzed with structural equation modeling. The findings suggest a positive association of the use (diagnostic and interactive) of the PMS with organizational learning and of the latter with creativity (improvisational and compositional). Organizational learning mediates the relationship between PMS use and compositional creativity. In addition, the competitive intensity positively moderates the relationship between organizational learning and creativity (improvisational and compositional). The study aggregates new evidence of PMS use relative to organizational learning, extends the discussion on organizational learning to different levels of novelty in creativity (improvisational and compositional), and contributes to a flow of studies exploring the moderating role of competitive intensity. Subsidies for startup managers to conduct their activities in search of organizational learning and employee creativity are also presented.