Citizen Survey 2013, User Part, Regular GP

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies. Citizen Survey 2013 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of the various businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees. In the 2013 survey a series of questions is continued from 2010. In addition, a number of new questions are included. Respondents who answered the continued 2010-questions are included in 2013 files. The questions from 2010 that wasn't continued to 2013 is not included in 2013 files. The questions in 2013 divided into these categories: - Total Satisfaction and Confidence - Availability and physical conditions - Employee service - Employee competence - Information and communication - Digital services - Procedural and complaints File review:: NSD1965-1 - Citizen part NSD1965-2-24: User part (see list below) NSD1965-2 - Kindergarten NSD1965-3 - The Norwegian Church NSD1965-4 - Regular GP NSD1965-5 - Public library NSD1965-6 - Primary school NSD1965-7 - Health clinic NSD1965-8 - Domestic Helper NSD1965-9 - Home nursing NSD1965-10 - University College NSD1965-11 - Emergency NSD1965-12 - The Norwegian State Educational Loan Fund NSD1965-13 - The Norwegian Labour and Welfare Administration (NAV) NSD1965-14 - Sheltered accommodation NSD1965-15 - Planning and Construction Office NSD1965-16 - Police NSD1965-17 - Norwegian Tax Administration NSD1965-18 - school-based extra-curricular activities (SFO) NSD1965-19 - Norwegian Public Roads Administration NSD1965-20 - Nursing NSD1965-21 - Hospital NSD1965-22 - Customs NSD1965-23 - University NSD1965-24 - High School公民调查（Citizen Survey）是挪威规模最大的公共服务用户调查项目之一。其为跨领域公共服务绩效评估提供了更完善的知识库，并可输出相关洞察以助力公共部门的长期发展。该调查旨在反映居民与用户对所属市政当局及政府主要服务/活动的满意程度，其结果还能深化人们对教育、文化、医疗保健及政府机构等领域服务主体的认知。 2013年版公民调查包含居民问卷与用户问卷两部分：居民问卷面向有或无相关服务使用经历的居民填写，而用户问卷仅由有对应服务使用体验的受访者完成。用户问卷中的问题专门用于衡量受访者对各类服务主体及其从业人员的使用体验与使用情况。2013年调查沿用了2010年的部分问题，同时新增了若干新问题。仅填写2010年沿用问题的受访者数据会被纳入2013年数据集，而2010年未被沿用的问题则不会出现在2013年的调查文件中。 2013年版调查的问题分为以下类别： - 总体满意度与信任度 - 可及性与实体环境 - 从业人员服务态度 - 从业人员专业能力 - 信息与沟通服务 - 数字化服务 - 办事流程与投诉处理 数据集文件说明： NSD1965-1：居民问卷部分 NSD1965-2-24：用户问卷部分（详见下述清单） NSD1965-2：幼儿园 NSD1965-3：挪威教会 NSD1965-4：普通全科医生 NSD1965-5：公共图书馆 NSD1965-6：小学 NSD1965-7：卫生诊所 NSD1965-8：家政服务人员 NSD1965-9：家庭护理服务 NSD1965-10：大学学院 NSD1965-11：应急救援机构 NSD1965-12：挪威国家教育贷款基金 NSD1965-13：挪威劳工与福利管理局（NAV） NSD1965-14：庇护性住宿服务 NSD1965-15：规划与建设办公室 NSD1965-16：警察局 NSD1965-17：挪威税务总局 NSD1965-18：学校课后托管活动（SFO） NSD1965-19：挪威公共道路管理局 NSD1965-20：护理服务 NSD1965-21：医院 NSD1965-22：海关总署 NSD1965-23：大学 NSD1965-24：高级中学