IBM global revenue 2010-2023, by segment

In 2023, IBM’s Software segment generated over 26 billion U.S. dollars of the company’s revenue, which for 2023 stood at around 62 billion U.S. dollars. In 2016, IBM first changed its segment reporting to reflect the company’s shift away from being a hardware, software and services company, and towards becoming a cognitive solutions and cloud platform company. In the fourth quarter of 2021, the company changed its segment reporting again, to align it better with the company's platform centric approach to hybrid cloud and AI. Reorganization of IBM's business operations The change in business segment reporting followed IBM’s pursuit of management system and organizational changes. The company spun off its infrastructure services business into a separate company, Kyndryl. The new classification of business segments is based on multiple factors, such as the homogeneity of products, technologies, and the client base. The business is now organised into software, consulting, infrastructure, financing and other segments. Moving to the hybrid cloudOne of IBM’s responses to its declining revenue is restructuring some of their business, moving into areas like cloud, blockchain, and artificial intelligence. The company looks to address its underinvestment in cloud by developing software and platform products. For example, its platform IBM Cloud aims to help customers shift their operations to the cloud environments. In early 2019, IBM acquired open source technology company Red Hat, which offers a hybrid cloud platform. As a major and innovative player in the industry, IBM has consistently spendt at least 5 billion U.S. dollars on research and development, such as on advances in quantum computing and artificial intelligence.

于2023年，IBM公司的软件部门创造了超过260亿美元的营收，占当年公司总营收约620亿美元的41.6%。自2016年起，IBM首次对其业务部门报告进行了调整，以反映公司从硬件、软件及服务型企业向认知解决方案和云平台企业的转型。至2021年第四季度，公司再次调整业务部门报告，以更好地适应其对混合云和人工智能的以平台为中心的方法。IBM商业运营重组随着IBM对管理系统和组织变革的追求，业务部门报告的变更随之而来。公司将其基础设施服务业务拆分成为独立的Kyndryl公司。新的业务部门分类基于多个因素，包括产品、技术和客户群的同质性。目前，业务被组织为软件、咨询、基础设施、融资及其他部门。转向混合云IBM对收入下降的回应之一是对其部分业务进行重组，进入云计算、区块链和人工智能等领域。公司通过开发软件和平台产品来弥补其在云服务方面的不足。例如，其平台IBM Cloud旨在帮助客户将运营转移到云环境中。2019年初，IBM收购了开源技术公司Red Hat，该公司提供混合云平台。作为行业中的主要和创新参与者，IBM持续至少投入50亿美元于研发，包括量子计算和人工智能的进步。