Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights t
The current data set includes the assessment of the Brief Index of Affective Job Satisfaction (BIAJS) in a first sample of workers over 40, and in a second sample of workers over 44.
The evaluation of Satisfaction within a given Organization has a twofold perspective: from the customer/user and the employee point of view. The presented case study is set up in the Ophthalmology Dep
The American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. The ACSI tracks trends in customer satisfaction and provides benchmarking insi