Service quality survey October 2022 - Online appointments

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online booking service for appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the reservation and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集涵盖针对米兰市政办公室在线预约服务的用户满意度调查问卷的回复详情。该服务自2020年下半年起上线启用，符合《数字行政法典》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关规定。 用户可在完成预约后在线填写该问卷，对服务的可访问性、便捷性与服务有效性表达满意度评价。用户将在预约流程结束后，通过邮件接收的链接访问该调查问卷。 该调研结果每月发布于以下链接：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 （*）仅包含封闭式问题