Service quality survey October 2023 – Pass stop

The dataset contains the details of the replies (*) to the questionnaire to detect the satisfaction of users using the online service of requesting and issuing the parking pass resident and residing in Milan, activated in September 2023 in accordance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Art. 7(3) – as amended by Legislative Decree 179/16, Art. 8(1)). The questionnaire can be completed online by the user after making the request for the pass and allows to express satisfaction on the accessibility, simplicity and effectiveness of the service. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. Some interpretative notes: * The columns “Simplicity of the steps to be followed for the request of the pass” and “Clarity of the indications provided”, are subject to evaluation only by a residual share of users of the service, i.e. by those who apply for the pass as “Not resident in Milan but living in the city” * The columns “As a whole how easy was it to use this online service?” and “As a whole how satisfied with the online parking pass request service?” can take values from 1 (not at all) to 4 (very) * The values in the column “Would you speak well about this service to other people?” correspond to the following levels of evaluation: 0 to 6 detractors, 7 and 8 passive, 9 and 10 promoters. (*) closed questions only