Share of adults satisfied with the handling of airport/airline complaints 2016-2023

In 2022, satisfaction with the handling of complaints dropped to only 50 percent of passengers. This was the lowest level of satisfaction recorded during the specified time frame, and it was the same as the satisfaction level recorded in the March 2017 survey.

在2022年，乘客对于投诉处理的满意度降至仅有50%，这为指定时间段内的最低满意度记录，且与2017年3月调查中的满意度水平持平。