Service Quality and Customer Satisfaction in Police Public Service Transformation: The Mediating Roles of Psychosocial Support and Corporate Entrepreneurship

This study adopts a deductive verification approach, which aims to test theoretical propositions through empirical hypothesis testing. In a deductive research design, the investigation begins with an established theoretical framework, followed by the empirical testing of hypotheses using quantitative data analysis. Accordingly, this study is categorized as explanatory research, as it seeks to examine causal relationships among variables and evaluate theoretical models through statistical analysis. The research is grounded in the positivist paradigm, which emphasizes hypothesis testing, objective measurement, and the generalization of findings derived from quantitative analysis. To analyze the structural relationships among variables in the proposed model, this study employs Structural Equation Modeling (SEM) using the Partial Least Squares (PLS) approach. The analysis is conducted using SmartPLS version 3.0. The SEM-PLS method is particularly suitable for analyzing complex research models involving multiple latent constructs and mediating variables, while also accommodating relatively flexible assumptions regarding data distribution and sample size.