Systematization of user requirements using QDF's House of Quality at the conceptual stages of low-income housing projects for the Programa Minha Casa, Minha Vida

Abstract This paper proposes the structuring and organization of users' requirements as inputs at the early stages of the design process of low-income housing projects, within the "Minha Casa, Minha Vida" Program. This objective of this proposition is to develop a product with more a more value-added product. The research strategy adopted was the case study. After a literature review aimed at understanding the mechanisms used to systematize requirements, a case study was conducted in a low-income housing project developed for families earning up to three minimum wages. That exploratory study sought to capture users' requirements based on a users' satisfaction assessment applied in the project. Based on the results achieved, a case study was undertaken, in which the researcher collaborated with the design team, focusing on the organization and provision of information for the consideration of users' requirements, since a target cost had been given to the design team. Finally, this paper presents a structure and organization of users' requirements, as well the respective procedures, based on the use of QFD, for the development of low-income housing units under the "Minha Casa, Minha Vida" Program.