ud-nlp/call-center-audio

---
license: cc-by-nc-nd-4.0
task_categories:
- automatic-speech-recognition
- text-to-audio
tags:
- Call center
- Audio Processing
- ASR
- Voice Recognition
- Speech recognition
- Audio
size_categories:
- 10K<n<100K
---
# Call Center Dataset - 13,000+ Hours
Dataset is a large audio dataset containing **13,000+** hours of real-world customer service calls from global call centers, featuring **90%+ unique speakers** and **time-stamped transcripts** for accurate **speech recognition**, **speaker diarization**, and **conversational AI model** training. - **[Get the data](https://unidata.pro/datasets/call-center-audio/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio)**
## Dataset characteristics:
| Characteristic | Data |
|-------------------------|----------------------------------------------------------------------|
| Description | Audio of real customer service calls |
| Data types | Audio |
| Tasks | Speech Recognition, Speaker Diarization |
| Hours of audio | 13,000+ |
| Language | English: 96%, Spanish: 2.5%, Hindi: 1%, Other languages: 0.5% |
| Labeling | Metadata (id, company, category, device, OS, city, state, country, duration, wait time, transcription, AI summary) |
### 📊 Sample dataset available! For full access, [contact us](https://unidata.pro/datasets/call-center-audio/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio) to discuss purchase terms.
## Dataset structure
- files - audio files
- metainfo.csv - metadata for files

### 🧩 Like the dataset but need different data? We can collect a custom dataset just for you - learn more about our data collection services [here](https://unidata.pro/datasets/call-center-audio/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio)

## Similar Datasets:
1. [American Speech Recognition Dataset](https://unidata.pro/datasets/american-speech-recognition-dataset/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio)
2. [Human-Robot Conversation Dataset (English)](https://unidata.pro/datasets/human-robot-conversation-english/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio)
3. [Audio Dataset: Various Music Genres](https://unidata.pro/datasets/audio-dataset-various-music-genres/?utm_source=huggingface-nlp&utm_medium=referral&utm_campaign=call-center-audio)

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