Quality of service survey December 2022 - Online appointments

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online booking service for appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the reservation and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了用于调研米兰市政办公室在线预约服务用户满意度的调查问卷的回复详情（*）。该在线预约服务于2020年7月下旬启动，合规遵循《数字行政法典（Digital Administration Code）》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关规定。 用户完成预约后，可在线填写本问卷，对该服务的可访问性、简洁性与有效性表达自身满意度；用户可通过预约结束时收到的电子邮件中的链接访问该问卷。 该调查结果每月于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete 平台发布。 (*) 本问卷仅包含封闭式问题。