DOHMH Call Center Summary

Total number of calls received by the agency's call center

This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

该机构呼叫中心的接听电话总数

此数据收集旨在评估与协助纽约市居民。数据由名为PRIMA的第三方应用程序收集。数据收集作为衡量卫生部门提供的服务工作量及客户需求的一种手段。数据通过呼叫管理软件自动收集。每条记录代表卫生部门向公众提供的一种服务类型。数据用于评估服务质量，收集客户反馈以改进服务，并确定提供服务的适当人员规模。可供查询的数据统计了与特定主题相关的电话数量。无法进行深入分析以探究客户为何会拨打电话的具体原因。