THE ROLE OF DIGITAL BANKING SERVICES IN THE FORMATION OF COMMERCIAL BANKS' REVENUES AND PROSPECTS FOR THEIR DEVELOPMENT

The digital transformation of the banking sector has changed the way commercial banks interact with customers, deliver financial services and generate income. In recent years, digital banking has moved beyond the role of an alternative service channel and has increasingly become an important component of banks’ business models. Mobile applications, remote banking, digital payments, online lending, QR payments, card services and other technology-based products allow banks to reach customers more efficiently while creating additional opportunities for fee and commission income. This article examines the role of digital banking services in the formation of commercial banks’ revenues and evaluates the prospects for their further development, with particular attention to the banking sector of Uzbekistan. The research is based on statistical information published by the Central Bank of the Republic of Uzbekistan, international reports and academic literature. Comparative, statistical, structural and analytical methods are used to identify changes in the use of digital banking services and their potential impact on bank revenues. The analysis shows that the expansion of remote banking is accompanied by a rapid increase in customer activity and digital transactions. Central Bank statistics indicate that the number of customers using remote banking systems continued to increase throughout 2025, while digital payment infrastructure and payment-card usage also expanded. This creates favorable conditions for commercial banks to increase transaction-based revenues, develop cross-selling, reduce the cost of routine banking operations and improve customer retention. At the same time, digital transformation requires considerable investment in information technology, cybersecurity, data protection and human capital. The article argues that the revenue effect of digitalization depends not simply on the number of digital users, but on the ability of banks to convert digital customer activity into sustainable financial results.