Eurobarometer 63.3 (Mar-Apr 2005)

Training. Lifelong learning. Consumer rights.

Topics: 1. Changes in professional life within the last two years (full-time care of someone, change into self-employment, loss of job, education or training, retirement, change of career, period of voluntary, social or military service, change of employer, break for family, personal or health reasons, higher or lower professional level); assessment of the best opportunities to learn new things in private and social life: dealing with unexpected situations, observing and analysing situations, watching people and imitate them, looking for information, contact with experienced persons, collaboration, teaching, setting oneself a goal, not repeat mistakes; learning contexts in the last year; training and motivation for this training in the past year; training due to advice by or request of another person or a certain institution; main benefits of the training; main motivation for future training; preferred method for improving professional skills; most important obstacles for not participating in training courses; most encouraging factors to take up studies; most useful source of information to help improve career prospects; willingness to pay the cost of the courses fully or partially; importance of selected skills for private life and social life; self-assessment of having these skills; possession of certificates in these areas; most significant opportunity for learning in the last five years; attitude towards lifelong learning (scale).

2. Only in Poland was asked: confidence in being treated fairly when doing daily shopping or when purchasing major things at present and compared to last year; assessment of the efficiency of the Polish justice regarding consumer protection; personal problems when buying selected items; actions taken when encountering problems; knowledge of consumer rights in selected areas; increased attention of the respondent to consumer rights compared to last year; preferred source of information about consumer rights; most trustworthy persons or institutions regarding correct information on consumer rights; knowledge of national consumer organisations; knowledge of ´Federacja Konsumentow´ from the media and contact to ´Federacja Konsumentow´; satisfaction with the service, the advice received and the handling of the request; recommendation of ´Federacja Konsumentow´ to friends; willingness to support an independent consumer association by paying an annual membership fee or by giving this organisation a percentage of the own taxes instead of paying them to the government; assessment of the development of media attention on consumer rights; reception of information on consumer rights in the media and used medium; source of the advertisement on consumer rights in the media; awareness of the message ´Sprawde, jakie masz prawa´; assessment of the message; comparison of Polish consumer rights with the ones of other EU member states.

Demography: nationality; occupation; professional position; left-right self-placement; marital status; age at end of education; sex; age; type of community; household composition and household size; national provenance; own a mobile phone and fixed (landline) phone.

Additionally coded was: date of interview; time of the beginning of the interview; duration of the interview; number of persons present during the interview; respondent cooperation; language of the interview; size of locality; region; weighting factor.