benjaminmacklin/IT_Support_V2

---
language:
- en
license: mit
tags:
- it-support
- sysadmin
- technical-support
- helpdesk
- chat
- fine-tuning
- synthetic
task_categories:
- text-generation
- question-answering
- conversational
pretty_name: Mack IT Support & Admin Dataset
size_categories:
- 100K<n<1M
configs:
- config_name: default
data_files:
- split: train
path: "*.jsonl"
---

# Mack: IT Support & Admin Dataset

## 📋 Dataset Description
This dataset consists of **100,000+** conversation logs focused on **IT Support** and **IT Administration** tasks. It was generated to fine-tune the **"Mack"** model—an AI persona designed to act as an expert Tier 1 & Tier 2 IT Helpdesk agent.

The data covers a wide range of technical domains, including Windows troubleshooting, SQL Server administration, driver issues, network diagnostics, and hardware debugging.

- **Curated by:** [Dev Team/MBGOC]
- **Language:** English
- **Intended Model:** Mack (IT Support Specialist)

## 📂 Dataset Structure

The dataset follows the standard **ShareGPT/OpenAI** conversational format, making it compatible with major training libraries like Axolotl, Unsloth, and Llama-Factory.

### Data Instances
Each row represents a full dialogue session:

```json
{
"messages": [
{
"role": "user",
"content": "Enable BitLocker without TPM using a USB key."
},
{
"role": "assistant",
"content": "1. Prepare a FIPS-compliant USB key.\n2. Use the BitLocker wizard..."
}
]
}