智慧城管建设规划方案

一、总体规划   建设一个智慧化的城市管理的人工智能生态系统，以城市“大脑 神经系统”延伸，以监督指挥中心为轴心，利用人工智能机器学习， 形成感知、认知、计算三大智能能力，围绕城市管理中环境卫生、综 合执法、市政设施、渣土运输、户外广告等领域，以汇聚（数据）、 计算（模型算法）、革新（业务流程）等手段，实现“点对点、端对 端”工作模式转型，并以高效率的跨部门智能协同提升城市管理的水平，让城市决策者能够及时全面掌握整城市管理各个环节的关键指标，从而不断向“智慧化”城市生态系统的目标迈进。二、数据资源建设   1.矢量数据。包括网格数据，部件普查，地形图数据。   2.地理数据。包括航飞数据，空中全景，街面全景。   3.三维数据。采用倾斜摄影测量技术可以更全面的获取城市内建筑物、道路、水系、绿化、交通及其附属 设施等高精度的原始影像数据。将影像数据和控制点信息导入自动建模软件，便可以生成测区三 维模型成果，经过后处理编辑和加工，便可生成城区真三维地图。  4.物联传感。  5.数据汇聚平台  6.数据交换平台。数据交换系统主要包括了前置交换、中心交换、数 据质量、分布式请求服务等部分，主要实现与各部门业 务系统的安全数据交换，并控制数据质量，形成统一规 范的共享资源，实现对集中和分散的资源提供集中统一 的服务。  7.城市物联管理平台。城市物联管理平台智能感知、科学分析、远程控制、智能预警、信息查询等功能，为各领域信息化应用提供精准化指导、可视化管理、智能化决策。 三、智慧化应用建设系统     1.九大标准体系。智能化改造升级，按照住建部标准，形成“信息收集——案件建立——任务派遣——任务处理——任务反馈——核查结案——综合评价”七部闭环流程，打造标准九大子系统建设式。 区别于以往的数字化城管建设，采用全新概念运用业务流程设计上，结合当前人工智能技术，采用AI自主学习、推理运算模式，实现智能派。     视频AI分析技术。对店外经营、无照游商、占道经营、乱堆物料、非机动 车乱停、违规户外广告、打包垃圾、违规撑伞、垃圾箱 满溢、沿街晾晒等事件对象，探索升级数字城管平台监 督数据获取、任务派遣、结果核查、绩效考核分析和平 台运转的智能化功能。    语言分析交互技术。通过新一代语音交互技术，监督员或公众通过语音进行 问题上报、案件反馈等，取代传统工作模式，提高人机 交互用户体验，提升整体工作效率。       大数据+物联网技术。以城市公共基础设施、道路交通安全、市容环境、环境保 护、园林绿化、等公共事务和秩序的管理难点问题为导向， 逐步升级数字城管规律发现、源头治理的辅助决策功能。 井盖、广告牌、公交站台、桥梁、河道、城市照明、环卫 车辆、施工工地管理等城市管理部件对象，探索升级数字 城管平台数据获取的物联感知功能。        机器学习技术。以案件适配分类能力，将城市管理中案（事）件类型进 行循环学习，建立自动分类立案能力，用机器代替受理 员解决繁琐重复的工作，减少因人为因素造成错误。 平台可将案件自动分派，替代派遣员将案（事）件自动 立案后，流转到相应处置部门的处置人员，建立点对点、 端对端工作机制。    2.专项智慧应用（见正文）    3.全移动工作平台。将城管通、领导通、处置通等业务应用嵌入平台内，以统一认证单点登录的方式， 实现各级领导、职能部门工作人员等可以用统一账号登录平台，相对应工作窗口内，进 行政务工作。该平台可以提供案事件的上报、筛选、督办、批示、处置、即时通信等功 能，通过统一移动综合服务平台可以登录各部门工作窗口内，进行原有业务工作的开展， 真正实现一个平台、一个账号、一次登录，为不同层级工作人员提供便利。  4.部件更新系统。城市基础设施不是一成不变的，现代城市每天甚至每个小时城市都在建设发展，每时每刻城市基础设施都在增加或者 损坏，建设长效的部件数据更新机制和方式是城市管理发展的必备条件，因此，根据城市管理部件的快速更新机制，城市 管理部门使用专业的高精度移动终端通过5G/4G无线网络在外定期进行部件的普查与更新，保证了城市部件状态的实时准 确性。  5.车辆养护管理平台。充分利用北斗卫星导航系统、第五代移动通信技术、地图可视化技术、大数据分析技术等先进的信息技术，针对城市内渣土车、执法车、清运车、洒 水车等车辆管理需求，建设基于实时地理位置监管的车辆管理系统，对车辆运行、日常养护、作业规划等实现信息化、智能化管理。  6.业务短信系统。系统在无线网络上的延伸，通过业务短信功能与协同工作系统的紧密结合，可以进一步保障智慧城管参与人员之间的消息畅通。业务短信是为智慧城 管提供的快速定位人员及通知的平台，通过系统可以与业务案件结合向相关干系人员发送提醒短信，向系统移动端发送各种提示短信、通知等。   7.市容环卫系统。获取垃圾箱满溢状态、垃圾车 运输重量等数据，并传输至 “智能环卫系统”，从而实现 对各小区垃圾运输量的精准计 量、垃圾车运输路径规划等各 项信息化管理；通过普查、整合等手段全面收集环卫车辆、企业、人员、设施、设备等数据，建立智慧环卫基础数据库。利用智能传感、卫星定位等技术实现 环卫作业车辆、环卫作业人员、环卫设施运行等环卫作业情况的在线监管和远程监控，实现对道路、公共场所等的作业状况和卫生状况的全面监管。 建立环卫作业网格化管理责任机制，实现从作业过程到结果全面监管，科学评价区域、部门、单位和人员作业效果，推进精细化管理。通过对区内餐饮店铺进行数据普查，形成企业名单及对应数据，获取餐饮垃圾监控相关信息。同时，联合工商部门，要求新增餐饮 企业需要进行餐饮垃圾产量申报。通过一个平台，统筹餐饮垃圾管理企业与餐饮垃圾管理部门，形成有效互动，严控餐饮垃圾产生源头。    8.园林绿化系统。智慧城管体系中的园林管理是将各类传感器应用于园林保护、管理环节。通过现场采集环境数据，经平台分析、处理，可实现智能化控制，减少量化劳动力及农资投入，提高园林保护作业工作效率。通过实施物联网应用，园林业将逐渐从以人力为中心转向以信息和软件为中心的生产模式，从而实现智能化、自动化、数据化和可视化的生产和管理。     9.民情民意服务平台。通过移动互联技术手段,利用微信小程序+微信公众服务平台的互联 网模式，集合对城市管理的政策宣传、信息发布、随手拍、网上投诉等 功能，为公众推送周边生活、服务查询、公共设施指引(公园、公厕）等 功能，并可以联动企业服务等共享品牌 形成基于城市共享经济下的监管 与服务。     10.指挥协调系统。通过充分利用视频设备资源，对视频所覆盖的区域，如对店外经营、无照游商、占道经营、乱堆物料、非机动车乱停、违规户外广告、打包垃圾、违规撑伞、垃圾箱满溢、 沿街晾晒等事件对象，全天候实现自动发现具体事件，并形成案件进入平台完成上报功能，实现“事中控制、 事后取证”。     11.行政综合执法系统。在响应综合行政执法体制改革大要求下，针对综合行政执法一线需求，并结合智能终端、大数据、视音频通讯等先进技术研发的综合行政执法智慧管理云平台，全面覆盖 执法协调指挥、执法案件管理、执法队伍监督、执法事件处置、执法存证管理、执法监查考核、执法专项应用、数据分析研判、公众参与监督九大体系。     12.指挥城管行业运用平台。包括智慧渣土应用系统 ；户外广告管理系统；门前三包。          13.市政公用系统。包括智慧停车，共享单车，智慧路灯，智能井盖。四、城市大脑建设     1.数据中台。包括数据汇聚，数据管理，数据治理，数据服务。     2.智能交互中台。在场景中对上承接城市管理中核心的各类应用和生态服务，对下连击AI使能中台和数据中台，获取数据支撑、内容索引、计算模型等，实现基于时间、 空间快速服务能力，通过动态、全景等新一代交互方式对城市管理的中各类管理数据，进行全要素、全状态的全景洞察。通过对城市状态的全时监控，智 能识别和预测风险、主动预警。针对城市管理中垂直应用场景，提供了个性化应用展示形态，灵活化的提供交互服务。     3.城管业务与数据融合     4.大数据与智能运营。

1. Overall Planning
  Construct an AI-powered intelligent urban management ecosystem, extending from the urban "Brain-Nervous System", with the Supervision and Command Center as the core hub. Leveraging artificial intelligence and machine learning, the ecosystem will develop three core intelligent capabilities: perception, cognition, and computing. Focusing on key areas of urban management including environmental sanitation, comprehensive law enforcement, municipal facilities, muck transportation, outdoor advertising and other sectors, it will adopt means of data aggregation, model algorithm computing, and business process innovation to realize the transformation of "point-to-point, end-to-end" working models. Through efficient cross-departmental intelligent collaboration, it will elevate urban management levels, enabling urban decision-makers to timely and comprehensively grasp key indicators across all links of urban management, thus continuously advancing toward the goal of an "intelligent" urban ecosystem.

2. Data Resource Construction
  1. Vector Data. Including grid data, component census, and topographic map data.
  2. Geospatial Data. Including aerial survey data, aerial panorama, and street-level panorama.
  3. 3D Data. Using oblique photogrammetry technology can comprehensively acquire high-precision original image data of urban buildings, roads, water systems, landscaping, transportation and their ancillary facilities. By importing image data and control point information into automatic modeling software, 3D model results of the survey area can be generated. After post-processing, editing and processing, a true 3D urban map can be created.
 4. IoT Sensing.
 5. Data Aggregation Platform
 6. Data Exchange Platform. The data exchange system mainly includes front-end exchange, central exchange, data quality management, distributed request service and other modules. It mainly realizes secure data exchange with business systems of various departments, controls data quality, forms uniformly standardized shared resources, and provides centralized and unified services for both centralized and decentralized resources.
 7. Urban IoT Management Platform. The urban IoT management platform has functions such as intelligent perception, scientific analysis, remote control, intelligent early warning and information inquiry, providing precise guidance, visualized management and intelligent decision-making for informatized applications in various fields.

3. Intelligent Application Construction System
    1. Nine Major Standard Systems. Carry out intelligent transformation and upgrading in accordance with the standards of the Ministry of Housing and Urban-Rural Development, and form a seven-step closed-loop process: information collection → case establishment → task dispatch → task processing → task feedback → verification and closing → comprehensive evaluation, to build nine standardized subsystem constructions. Different from previous digital urban management construction, it adopts a brand-new concept in business process design, combines current artificial intelligence technologies, and uses AI autonomous learning and reasoning calculation modes to realize intelligent task dispatch.
    Video AI Analysis Technology. For event objects such as out-of-store business operations, unlicensed street vendors, road occupation, random stacking of materials, unauthorized parking of non-motor vehicles, unauthorized outdoor advertisements, bundled garbage, unauthorized use of umbrellas, overflowing trash bins, and street-side drying, explore upgrading the intelligent functions of the digital urban management platform, including supervision data acquisition, task dispatch, result verification, performance appraisal analysis and platform operation.
    Language Analysis and Interaction Technology. Through the new-generation voice interaction technology, supervisors or the public can report problems and feedback cases via voice, replacing the traditional working mode, improving human-computer interaction user experience and overall work efficiency.
      Big Data + IoT Technology. Oriented at the difficult problems in the management of public affairs and order such as urban public infrastructure, road traffic safety, urban appearance and environment, environmental protection, landscaping and other aspects, gradually upgrade the auxiliary decision-making functions of the digital urban management platform for law discovery and source governance. For urban management components such as manhole covers, billboards, bus stops, bridges, rivers, urban lighting, sanitation vehicles, and construction site management, explore upgrading the IoT sensing function of the digital urban management platform for data acquisition.
        Machine Learning Technology. With the case adaptive classification capability, conduct cyclic learning on the types of cases and incidents in urban management, establish automatic classification and filing capabilities, replace the acceptance clerks with machines to solve tedious and repetitive work, and reduce errors caused by human factors. The platform can automatically dispatch cases, replace dispatchers to automatically file cases and then circulate them to the disposal personnel of the corresponding disposal departments, establishing a point-to-point, end-to-end working mechanism.
   2. Specialized Intelligent Applications (see the main text)
   3. Full Mobile Work Platform. Embed business applications such as Urban Management Mobile Terminal, Leader Mobile Terminal, and Disposal Mobile Terminal into the platform, and realize unified authentication and single sign-on, so that leaders at all levels and staff of functional departments can log in to the platform with a unified account to conduct government affairs work in corresponding work windows. The platform can provide functions such as case/event reporting, screening, supervision and urging, instructions, disposal, and instant messaging. Through the unified mobile comprehensive service platform, users can log in to the work windows of various departments to carry out original business work, truly realizing "one platform, one account, one single login", providing convenience for staff at different levels.
   4. Component Update System. Urban infrastructure is not static. Modern cities are under construction and development every day and even every hour, and urban infrastructure is being added or damaged at all times. Establishing a long-term component data update mechanism and method is a necessary condition for the development of urban management. Therefore, according to the rapid update mechanism of urban management components, urban management departments use professional high-precision mobile terminals to conduct regular census and update of components via 5G/4G wireless networks, ensuring the real-time accuracy of urban component status.
   5. Vehicle Maintenance Management Platform. Make full use of advanced information technologies such as Beidou Satellite Navigation System, 5G, map visualization technology, and big data analysis technology. Aiming at the management needs of urban muck trucks, law enforcement vehicles, garbage collection vehicles, water sprinkler trucks and other vehicles, build a vehicle management system based on real-time geographic location supervision, and realize informatized and intelligent management of vehicle operation, daily maintenance, and operation planning.
   6. Business SMS System. As an extension of the system over wireless networks, the close combination of the business SMS function and the collaborative work system can further ensure unobstructed communication between participants in the intelligent urban management. The business SMS is a platform for quickly locating personnel and sending notifications for intelligent urban management. Through the system, it can combine with business cases to send reminder SMS to relevant stakeholders, and send various prompt SMS and notifications to the mobile terminals of the system.
   7. Urban Sanitation System. Acquire data such as the overflow status of trash bins and the transport weight of garbage trucks, and transmit them to the "intelligent sanitation system", so as to realize various informatized management such as precise measurement of garbage transport volume of each community and route planning of garbage truck transport. Collect comprehensive data of sanitation vehicles, enterprises, personnel, facilities and equipment through census and integration, and establish a basic intelligent sanitation database. Use technologies such as intelligent sensing and satellite positioning to realize online supervision and remote monitoring of sanitation operations such as sanitation operation vehicles, sanitation operation personnel, and sanitation facility operations, and realize comprehensive supervision of operation status and sanitation status of roads, public places and other areas. Establish a grid management responsibility mechanism for sanitation operations, realize full supervision from the operation process to the results, scientifically evaluate the operation effects of regions, departments, units and personnel, and promote refined management. Conduct data census of restaurants in the area to form enterprise lists and corresponding data, and obtain relevant information on food waste monitoring. At the same time, cooperate with industry and commerce authorities to require newly added catering enterprises to declare their food waste output. Coordinate food waste management enterprises and food waste management departments through one platform to form effective interaction and strictly control the source of food waste generation.
     8. Landscaping System. The garden management in the intelligent urban management system applies various sensors to garden protection and management links. By collecting on-site environmental data, the platform can analyze and process the data to realize intelligent control, reduce the input of quantitative labor and agricultural means, and improve the work efficiency of garden protection operations. Through the application of the Internet of Things, the landscaping industry will gradually shift from a labor-centered production mode to an information and software-centered production mode, thus realizing intelligent, automated, data-driven and visualized production and management.
     9. Public Sentiment Service Platform. Through mobile internet technology, using the internet mode of WeChat Mini Program + WeChat Public Service Platform, integrate functions such as policy publicity, information release, Snap and Report, and online complaints for urban management, push surrounding life services, query functions, public facility guidance (parks, public toilets) and other functions to the public, and can link with shared brands of enterprise services to form supervision and service based on the urban sharing economy.
     10. Command and Coordination System. Make full use of video equipment resources, automatically detect specific events around the clock for event objects such as out-of-store business operations, unlicensed street vendors, road occupation, random stacking of materials, unauthorized parking of non-motor vehicles, unauthorized outdoor advertisements, bundled garbage, unauthorized use of umbrellas, overflowing trash bins, and street-side drying, and form cases to enter the platform for reporting functions, realizing "in-process control and post-event evidence collection".
     11. Comprehensive Administrative Law Enforcement System. In response to the major requirements of the comprehensive administrative law enforcement system reform, aiming at the needs of the frontline of comprehensive administrative law enforcement, and combining advanced technologies such as intelligent terminals, big data, and audio and video communication, develop a comprehensive administrative law enforcement intelligent management cloud platform, which fully covers nine systems: law enforcement coordination and command, law enforcement case management, law enforcement team supervision, law enforcement incident disposal, law enforcement evidence management, law enforcement supervision and appraisal, law enforcement specialized applications, data analysis and judgment, and public participation in supervision.
     12. Urban Management Industry Application Platform. Including intelligent muck application system; outdoor advertising management system; "Three Guarantees" in Front of Stores.
         13. Municipal Public Utility System. Including intelligent parking, shared bicycles, intelligent street lights, and intelligent manhole covers.

4. Urban Brain Construction
   1. Data Middle Platform. Including data aggregation, data management, data governance, and data services.
   2. Intelligent Interaction Middle Platform. In specific scenarios, it connects with various core applications and ecological services in urban management at the upper layer, and links with the AI Enabling Middle Platform and Data Middle Platform at the lower layer to obtain data support, content indexing, computing models and other resources. It enables rapid service capabilities based on time and space, and conducts panoramic insight into all elements and states of various management data in urban management through new-generation interaction methods such as dynamic and panoramic views. Through real-time monitoring of urban status, it intelligently identifies and predicts risks, and takes proactive early warning. For vertical application scenarios in urban management, it provides personalized application display forms and flexibly offers interactive services.
   3. Integration of Urban Management Business and Data
   4. Big Data and Intelligent Operations.

搜集汇总

背景与挑战

背景概述

该数据集详细描述了智慧城管建设规划方案，涵盖了数据资源建设、智慧化应用建设系统和城市大脑建设等多个方面，旨在通过新一代信息技术实现城市管理的精细化、智慧化。