Favorite channels to book or plan travels among U.S. and Canadian consumers 2020

According to an October 2020 study, most surveyed U.S. and Canadian consumers preferred to book or plan travels online rather than with in-person interactions. Respondents aged between 18 and 24 years were the fondest of the online channel, with 63 percent of them choosing this method when looking to book or plan trips. Meanwhile, 31 percent of respondents aged 55 years or older preferred to rely on a mix of online and in-person channels.

根据2020年10月的一项研究，大多数受访的美国和加拿大消费者倾向于在线预订或规划旅行，而非通过面对面交流。在18至24岁的受访者中，有63%的人偏爱在线渠道以预订或规划行程。与此同时，31%的55岁及以上受访者则更倾向于依赖线上线下渠道的混合方式。