Community Credit Photovoice project on trust in consumer financial services

The Community Credit research project explores pathways for trusted collaboration between credit unions and the communities they serve. To understand the experiences of people historically underserved by the consumer financial services industry, we focused in particular on the lived experience of low-income residents in Southern California. As part of a larger, mixed-methods study, in 2022 we conducted a five-week photovoice workshop exploring participants’ economic lives and experiences with consumer financial services. Photovoice is a community-based participatory research method in which participants narrate and analyze their lived experiences using photography. This data set contains the transcripts from the photovoice sessions after excluding any personally identifying data.
All study materials and procedures were approved by the University of California, Irvine Office of Human Research Protections and the Institutional Review Board (protocol ID 20216839). This material is based up..., In December 2021, the UCI Community Credit research team hosted a public Zoom meeting for local nonprofits and community-based organizations to introduce the research project and the photovoice method. Attendees assisted in implementing snowball sampling recruitment of photovoice participants, who were then pre-screened based on eligibility criteria. Participants were eligible to complete an interview if they lived in Orange County or Los Angeles County, were older than 18, and had a combined household income of less than $100,000. Eligible participants then attended an orientation session in which the UCI team explained the project and the required technology, obtained informed consent for recording sessions and the use of photos, and answered participant questions.
Photovoice sessions were conducted over the Zoom platform in a combination of full group dialogues and small breakout groups. There were five sessions held over the course of five weeks in March and April 2022. Sessions 1–4..., The data include transcripts from each of the five photovoice sessions. Within the transcripts, “plenary session” indicates full group conversations, whereas “breakout session” indicates a small group discussion in a Zoom breakout room. There are speaker tags for facilitators, participants, interpreters, and audience members (in Session 5); each speaker tag is accompanied by a time stamp. Because the sessions were consecutively interpreted in real-time, speech in Khmer is indicated in brackets (“[Khmer]”). The photos under discussion are briefly described in the transcripts in brackets. Where necessary, some brief cues related to gestures or screensharing are also provided in brackets. Direct identifiers and potentially identifiable information have been anonymized or removed., 1. Title of Dataset

Data from: Community Credit Photovoice Project on Trust in Consumer Financial Services

1. Author Information

Bill Maurer
University of California, Irvine

*Corresponding author

Laura Lorenz
Brandeis University

Jenny Fan
University of California, Irvine

Melissa Wrapp
University of California, Irvine

Ellen Kladky
University of California, Irvine

Bryan Truitt
University of California, Irvine

1. Description of the data and file structure

The Community Credit research project explores pathways for trusted collaboration between credit unions and the communities they serve. To understand the experiences of people historically underserved by the consumer financial services industry, we focused in particular on the lived experience of low-income residents in Southern California. As part of a larger, mixed-methods study, in 2022 we conducted a five-week photovoice workshop exploring participants' economic lives and experiences with consumer financial services. Pho...