Key figures on online returns in the U.S. 2023

Retail purchase returns, whether online or in-store, are a growing challenge for the retail industry, resulting in high costs. In 2023, the total value of online shopping returns was an estimated 248 billion U.S. dollars. With the continuous surge in online sales, the ramifications on in-store returns are also on the rise. While 17.6 percent of online transactions were returned via online channels, nearly half of all in-store returns stemmed from online purchases.

零售业面临日益严峻的在线及店内退货问题，这一问题导致了高昂的成本。截至2023年，网络购物退货的总价值估计达到了2480亿美元。随着在线销售的持续激增，对店内退货的影响亦呈上升趋势。尽管17.6%的在线交易通过在线渠道退货，但近一半的店内退货源于网络购买。