MTA Bus Customer Journey-Focused Metrics: 2017-2019

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data between 2017 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data.

额外候车时间系指顾客在预定候车时间之外平均在站点等候的时间。额外行程时间则是指顾客在预定行程时间之外平均在公交车上的时间。顾客行程时间性能指标为行程在预定时间前后5分钟内完成的顾客百分比。本数据集涵盖了2017年至2019年的数据。对于2020年及以后的数据，请访问https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data。