The Citizen Survey, 2019

The Citizen Survey is conducted by the Public Management and eGovernment (Difi) and is one of the largest surveys of public administration in Norway. It will provide a better knowledge base for assessing the development of public services across sectors, and provide knowledge that can contribute to the further development of public enterprises in the long term. The population survey says something about how satisfied residents and users are with their municipality and with the large services / businesses in the administration. The results from the survey provide increased insight into users' perceptions of companies in the areas of education and culture, health, care and government agencies. Kantar TNS is responsible for data collection in 2019. The 2019 population survey consists of a population section and a user section. The Citizen Survey consists of two surveys aimed at one and the same sample. The population goes out to a random sample of 40,000 inhabitants and is answered by both those with and those without experience with the various public services and businesses. The user section is answered by those who in the population section state that they have experience with one or more of five selected nationwide government services