Survey Data Supporting "How May I Help You?": A Multidimensional Analysis of GPT-Based Customer-Service Chatbot Evaluations
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资源简介：
This dataset contains anonymized survey-response data supporting a multidimensional analysis of GPT-based customer-service chatbot evaluations. Responses are organized by evaluation item, five analytical dimensions, polarity category, and gender, allowing analysis of perceived chatbot style, clarity, competence, trustworthiness, satisfaction, and customer-service suitability.
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Zenodo创建时间：
2026-05-27
