Modelling consumers’ discontinuance of mobile payments during post-adoption usage: an empirical study

Quantitative data collected to explore the inhibiting factors directly influencing consumers’ intentions to discontinue using mobile payments. The data collected in March 2017 through web-based questionnaire from current mobile payment users in the United Kingdom who are 18 years old or over. A convenience sampling technique with further utilisation of a snowball sampling was used in this study. A total of 295 surveys were obtained; however, only 254 of these met the selection criteria. The usable response rate of the survey was 86.1%. The sample consisted of almost an equal proportion of males and females, 50.4% and 48.8% respectively.