IT Support Tickets Dataset
收藏Zenodo2026-04-10 更新2026-05-26 收录
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https://zenodo.org/doi/10.5281/zenodo.19490347
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资源简介：
A dataset of 40,000 IT helpdesk support tickets, each labelled as either malicious (social engineering attack) or legitimate. Each ticket includes the raw text content and engineered linguistic features — urgency markers, authority references, first-person pronoun counts, question marks, and average word length — alongside metadata such as category, complexity, urgency level, and timestamp. The dataset is designed for binary classification tasks aimed at detecting social engineering attempts embedded in routine IT support requests.
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Zenodo创建时间：
2026-04-10
