Parking Meter Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Maintenance of municipal parking meters. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将进行高频更新，通常每月更新数次。 数据集描述：本数据集围绕温莎市市政咪表维护事项，收录市民通过多渠道（电话、邮件、线上自助服务、短信、移动应用、在线聊天）提交至温莎市311系统的用户发起服务请求信息。温莎市311系统负责统筹管理本数据集覆盖的各政府部门及分支机构的服务请求数据，因此本次数据发布已征询参与部门与相关领域专家的意见。本数据集从311客户请求管理系统中以电子方式提取获得。 数据准确性说明：本数据集仅涵盖温莎市部分服务内容，服务请求的数量与分布无法代表温莎市提供的全部服务范围。本数据收录的是市民在联系311时自行描述的、从用户视角发起的服务请求。但在请求处置流程中，可能会发现用户的请求并不合规，或需要进行调整。例如，市民提交树木修剪的服务请求，但经林业部门核查后发现该树木位于私有土地，因此维护责任应由物业所有权人承担。对本数据集的分析研判需结合所报告问题的城市属性与场景背景，例如植被覆盖密度、人口密度、基础设施资产使用年限、城市区划及适用地方法规；同时需注意，同一问题可能收到多份上报记录，这将对分析结果产生影响。 字段属性： - 服务请求描述（Service Request Description）：311系统内创建的服务请求文本描述字段。311系统将代表市民生成服务请求，并转发至对应部门或分支机构开展处置工作。 - 负责部门（Department）：标识需跟进该服务请求的部门或分支机构的文本字段。 - 服务提交渠道（Channel of Service）：标识咨询接收渠道的文本字段，涵盖电话、邮件、线上渠道、短信或在线聊天。 - 创建日期（Created Date）：数值型字段，记录服务请求录入系统的日期与时间。 - 街区（Block）：数值型字段，代表所报告服务请求的街区位置。若无市政地址，则该字段留空。 - 街道（Street）：提供所报告服务请求的街道名称位置的文本字段。 - 选区（Ward）：标识所报告服务请求关联的政治选区的字母数字混合字段。