Mean scores, standard deviations, loadings, communalities and weights for the indicator variables (Questionnaire items) across all respondents, and sentiment scores for comments made against each item.

Item scores are: 1 = Strongly disagree, 2 = Disagree, 3 = Neither agree nor disagree, 4 = Agree, 5 = Strongly agree. Items in italics were reverse-code before mean and SD was calculated to correct their direction with respect to the latent construct. Mean score of 3 (“neither agree nor disagree”) or above,Loadings and Communalities above the cutoff, and Positive sentiments are bolded. Variables adapted from [24].