Community Impact Evaluation. Telling a stronger story

This paper presents the Community Impact model, which provides a systematic evaluation of a programme or intervention and, consistent with Community Psychology methodologies, proposes new perspectives in selecting strategic tools to support systems, organisations and communities in order to activate a positive process of change. This contribution provides a state of the art in impact evaluation by means of a review of studies on empowerment evaluation, systemic approach, human rights impact evaluation and collective impact, and illustrates the success factors for achieving suitable policies and for promoting stakeholders' involvement in all stages of an intervention. Based on existing literature, a first prototype of the model was drawn up and tested in three case studies in European countries. Subsequently, the Community Impact (CI) evaluation model was defined. This paper presents its theoretical and operational aspects, which comprise six steps that are strictly connected to one another and pertain to: forming accountable groups and leadership, transferring knowledge, transforming "bad data" into useful data, providing added value to interventions, and increasing local partnerships in order to create a more effective narrative regarding the implemented process and its outcomes.