Data and R analyses scripts supporting paper: "Conversational AI in Negative Services: The Interplay Between Role Stereotypes, Cognitive Load, and Human-AI Collaboration".

The following upload contains deidentified data and analysis scripts used in the paper "Conversational AI in Negative Services: The Interplay Between Role Stereotypes, Cognitive Load, and Human-AI collaboration". The data structure collected has been preserved, however, potentially sensitive columns have been labelled with "redacted". Columns present in the dataset but where no data were collected have been labelled "not.collected". The upload contains the following files: Study 1 Dataset: CHB-CB-S1-anon.xlsx R script: Anon-CHB-CB-S1.R CFA/SEM analyses R script: Anon-CHB-CB-S1_SEM. R Study 2 Dataset: CHB-CB-S2-anon.xlsx R script: Anon-CHB-CB-S2.R Study 3 Dataset: CHB-CB-S3-anon.xlsx R script: Anon-CHB-CB-S3.R