Financial Literacy Survey 2009 - Azerbaijan

Abstract
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Financial services sector, like other economic sectors of Azerbaijan, has been characterized with fast development rate. Banking, insurance and post services hold leading positions among those services. Individuals are one of the major consumers of those services. Thus, more than 3.6 million people already use payment cards and about 500,000 people take consumer credits. Increase of financial literacy and better protection of consumer rights contribute to more efficient access of population to financial services. First of all, current status of financial literacy of population should be studied and problems revealed, to this end.

Increase of financial literacy and better protection of consumer rights became more urgent issues over the last decade. Fast integration of Azerbaijan into the world economy made it necessary to study those issues and implement appropriate measures in the country.

In view of the above mentioned facts, the Central Bank of the Republic of Azerbaijan, World Bank and SECO decided to carry out a financial literacy research of the population. The main objective of that project was to conduct a "Financial Literacy Survey", create a Single Database and prepare a Report reflecting outcomes of the survey.

Geographic coverage
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The survey covered Baku (including 11 administrative districts), Ganja, Sumgait, Shirvan, Khirdalan, Sheki, Lankaran, Yevlakh, Nakhchivan, Guba, Gusar, Aghsu, Bilesuvar, Berde, Tovuz, Masalli cities, 2 settlements and 37 villages (see: table 1.1 of the survey report). 54% of survey participants live in urban (Baku- 23%) and 46% in rural areas. This is a similar pattern to the national demographic status.

Analysis unit
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Household, individual

Universe
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The survey was carried out among people above 18 years old (18 also included) (except for those not capable of being interviewed) with the latest birthday date within a year.

Kind of data
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Sample survey data [ssd]

Sampling procedure
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Definition of sampling frame and scale

1200 respondents were defined as a sample frame in 8 economic regions (2 economic regions of the country are under occupation) and Baku city. The main reason for conducting the survey among 1200 respondents is to ensure representativeness and financial feasibility of the project. Urban and rural ratio was set at 54% and 46% in line with statistic indicators. For detailed information see Table 1.1 of the survey report.

Preparation of the survey plan and implementation of survey sampling

Sampling was carried out at 2 stages: i) at the first stage, it was conducted while taking into account distribution of population by capital city, other urban and rural areas and economic regions with preliminary sampling units being street and villages (each preliminary sampling unit includes 15 respondents); ii) At the second stage, streets within the sampled cities and villages within economic regions were randomly selected. For example, according to results of the first stage of the sampling, a survey should be carried out among 45 respondents in Guba region and 15 respondents should be selected in urban areas and 30 respondents in rural areas. In view of the fact that primary sampling unit consists 15 respondents, 1 street within Guba town or its settlements and 2 villages among rural areas should be randomly selected.

Mode of data collection
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Face-to-face [f2f]

Research instrument
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The questionnaire was prepared based on the analogical questionnaire used in Russia and submitted by the Central Bank. The questionnaire was translated into Azerbaijani language, questions were adjusted to the country context, irrelevant questions were removed and new ones introduced. Meetings were arranged with representatives of the Central Bank and other relevant organizations, as well as their comments were discussed through e-mail during the preparation period of the questionnaire. The final version of the questionnaire was consisted of 65 questions and mainly covered such issues as registration of household's income and expenditures, financial awareness, financial literacy on basic calculations, violation of consumer rights during the use of financial services, access to financials services, payments cards and socio-demographic status of respondents. The questionnaire was prepared in Azerbaijani language and then, translated into English.

Cleaning operations
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Entering and cleaning data, and creation of a Single Database

An operator entered and analyzed data through relevant software (SPSS). All questionnaires were coded during the entering process of data. An database specialist undertook additional control and regulation works to clean data. A Single Database was checked through preliminary analysis after major logic examination.

A Single Database was created at SPSS software based on questions of the questionnaire. Answers given by 1207 respondents were entered into the Single Database.

{'Abstract': '金融服务业，如同阿塞拜疆的其他经济部门，以其迅猛的发展速度为特征。银行业、保险业及邮政服务在众多服务中占据领先地位。个人是这些服务的主要消费者之一。因此，超过360万人已使用支付卡，约50万人接受过消费信贷。提高金融素养及加强消费者权益保护，有助于提高民众对金融服务的有效获取。首先，应当研究并揭示民众金融素养的现状及其存在的问题。', 'Geographic coverage': '本调查覆盖了巴库（包括11个行政区域）、干贾、苏姆盖伊特、希尔凡、希尔达兰、谢基、兰卡兰、叶夫拉赫、纳希切万、古巴、古萨、阿赫苏、比列苏瓦尔、贝尔德、托武兹、马萨利等城市，以及2个城镇和37个村庄（详见调查报告的表1.1）。54%的受访者居住在城市（巴库占23%），46%居住在农村地区，这与国家人口统计状况相似。', 'Analysis unit': '分析单元：家庭、个人', 'Universe': '调查对象为18岁以上（含18岁）的民众（不包括无法接受访谈者），且其生日在一年内。', 'Kind of data': '样本调查数据[ssd]', 'Sampling procedure': {'Definition of sampling frame and scale': '在8个经济区域（国家中有两个经济区域被占领）和巴库市中，定义了1200名受访者作为样本框架。进行本调查的主要原因是确保项目的代表性及财务可行性。城市与农村的比例设置为54%和46%，与统计数据指标一致。详细信息请参阅调查报告的表1.1。', 'Preparation of the survey plan and implementation of survey sampling': '抽样分为两个阶段：i）在第一阶段，考虑到首都、其他城市和农村地区以及经济区域的居民分布，初步抽样单位为街道和村庄（每个初步抽样单位包括15名受访者）；ii）在第二阶段，从样本城市中的街道和样本经济区域中的村庄中进行随机选择。例如，根据抽样第一阶段的结果，在古巴地区应调查45名受访者，城市地区应选择15名受访者，农村地区应选择30名受访者。鉴于初步抽样单位由15名受访者组成，应从古巴镇或其定居点中随机选择1条街道，以及从农村地区随机选择2个村庄。'}, 'Mode of data collection': '面对面[f2f]', 'Research instrument': '调查问卷基于俄罗斯中央银行提交的类似问卷编制，经翻译成阿塞拜疆语，并根据国家情况进行调整，删除了不相关的问题并引入了新的问题。在问卷准备期间，与中央银行和其他相关组织的代表进行了会议，并通过电子邮件讨论了他们的评论。问卷的最终版本包含65个问题，主要涵盖家庭收入和支出登记、金融意识、基本计算金融素养、使用金融服务时消费者权益受到的侵犯、金融服务获取、支付卡以及受访者的社会人口统计状况等内容。问卷以阿塞拜疆语编制，然后翻译成英语。', 'Cleaning operations': '数据录入和清理，以及单一数据库的创建。操作员通过相关软件（SPSS）录入并分析数据。在数据录入过程中对所有问卷进行了编码。数据库专家进行了额外的控制和规范工作以清理数据。在主要逻辑检查后，通过初步分析检查了单一数据库。基于问卷问题，在SPSS软件中创建了单一数据库，并录入了1207名受访者的回答。'}