Reconfiguring SERVQUAL for Public Health Services: A Structural Equation Modeling–Based Evaluation Framework
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Title: Reconfiguring SERVQUAL for Public Health Services: A Structural Equation Modeling–Based Evaluation Framework Version: Zenodo v2.0 (submission draft) Authors: Li-yu Tseng (ORCID: 0009-0009-8440-1437, email: liyu@cc.cust.edu.tw; t111859004@ntut.org.tw) License: CC BY-NC 4.0 (Attribution required) Embargo Notice: This dataset is currently under embargo due to the manuscript being under review. All files remain restricted and will be made publicly accessible upon formal article acceptance. Metadata remains visible throughout. For academic access or collaboration inquiries, please contact the corresponding author. Description: This dataset includes one file: anonymized survey responses collected between December 26–30, 2024 via Taiwan’s NHI services. It supports an SEM-based study evaluating service quality dimensions in digitally mediated public health services. Location: Taiwan Method: Online survey administered via Google Forms, targeting adult users of Taiwan’s National Health Insurance services.
